Return & Refund Policy
**** Note: Without 360° Parcel opening Video does not accept any type of claim.
- Refund: A refund can only be requested in case of service failure. Our team will evaluate whether an order qualifies for a refund and the decision of the management will be final.
- Under no circumstances will the refund amount can exceed the amount paid by the customer. We are not liable for any loss or claim beyond the amount paid by the customer.
- Our team works very hard to deliver the finest quality and service experience to its customers. For us, our customers and business are most important and we care about delivering the best.
- In the rare cases of service failure or quality complaints, you can write an email to firstname.lastname@example.org and our team will respond to you within 8-12 working hours.
- If Refund is Approved, then your Refund will be processes and credit will automatically be applied based on your original payment method.
- The process will take 3 to 5 Working days.
- Our team will process a quick check deeply on your order and in case of any quality/service failure found, we assure you to re-deliver your product with complimentary flowers within the next 24 hrs.
- Special Occasional Orders ( Mother’s day, Lovers day, Festivals) Orders placed on Occasional days cannot be canceled. This is to ensure the process of orders way in advance to deliver the best during the special Occasions.
- Orders placed for Valentine’s week (7th – 14th February) cannot be canceled. This is because the planning and the process in such an order, in advance to ensure we deliver the best during Valentine’s week.
- No Fixed Time Guarantee for Valentine Week Orders While we put in the best of our efforts to ensure delivery of your orders as soon as possible, due to the huge rush during Valentine’s week we do not offer any fixed time guarantee. Orders are processed on a first-come-first-serve basis, in under-delivery areas, and under other local conditions.
- Delivery Status may arrive a little later Due to the huge Rush in Valentine, the delivery status confirmation by email and SMS may arrive a little later. Our team works very hard to let you know that your order is delivered – soonest we can! Please be patient, all confirmed orders will be delivered on the scheduled date.
- Support Team may take a little longer to respond Our support team is on our toes to ensure everything is good around us, they may take a little more time to respond. Kindly be patient if you have dropped us an email, we ensure it is being reviewed and will be positively answered back.
- Gift Products are shipped using Blue Dart, DTDC, FedEx, Or Equivalent Courier All products from Gift Category and teddies are shipped using Blue Dart, DTDC, FedEx, Or Equivalent Courier.
- It may arrive within 3-4 working days. While other products from Flowers, Cake category will arrive on your selected date of delivery. Because of the perishable nature of most products and to assist you in resolving issues quickly and to our mutual satisfaction, we advise you to make your complaints within 24 hours from the date of delivery or intended delivery of your purchase.